Privacy Policy

1. Introduction

Ride Bangla ("we", "us", "our") operates the website at ridebangla.bd and the Ride Bangla mobile apps (Customer, Partner, Rider and related apps). This Privacy Policy explains what information we collect through the website and the apps, how we use it, how we protect it, who we share it with and how you can exercise your privacy rights or delete your account.

1A. Our Apps — At a Glance

This policy covers all Ride Bangla products:

• Customer App (com.ridebangla.customer) — Ride booking, food delivery, courier, marketplace
• Rider App (com.ridebangla.rider) — For delivery riders and drivers (background location during active work)
• Partner App (com.ridebangla.partner) — For restaurants, shops and merchants
• Agent App (com.ridebangla.agent) — For field agents and operations
• Ride Bangla Wallet (coming soon) — In-app digital wallet for payments and payouts
• Website (ridebangla.bd) — Information, contact, newsletter, support

1B. Rider App — Background Location (Important)

The Rider App collects precise location in the background only during active work — when you are online and have accepted a trip or delivery. This is used solely to: (1) show the customer their rider approaching in real time; (2) calculate accurate trip distance and fares; (3) provide safety support during active trips. Background collection starts when you go online/accept work and stops immediately when you go offline or complete the job. It is never used for advertising or unrelated tracking. You can stop it at any time by going offline.

1C. KYC and Verification Documents

Rider, Partner and Agent accounts require identity verification. We collect National ID (NID) photos, profile photos, and for riders — vehicle registration and driving documents; for partners — trade license and business documents. These are used solely for verification, fraud prevention and legal compliance, with access restricted to authorized verification staff.

2. Account and Profile Information

When you create a Ride Bangla account, we collect your name, phone number, email address, profile photo and a unique account identifier (Firebase UID). If you sign in with Google or Facebook, we receive the basic profile information those providers share with us (name, email, profile photo).

3. Location Information

The Customer App requests precise and approximate foreground location access — only while you are actively using the app, never in the background. Location is used to detect your pickup point, book rides, calculate fares and distance, find nearby restaurants, pharmacies and shops, set delivery addresses, and show live tracking of your ride, food, courier or marketplace order.

4. Order and Transaction Information

When you place a ride, food, courier or marketplace order, we collect and store the order details: pickup and drop-off addresses, receiver name and phone number, items ordered, order value, order status, and your order history. This information is shared with the rider or partner assigned to your order so they can complete the delivery or trip.

5. Payment Information

We record the payment method you choose, the amount, transaction reference and payment status (pending, paid, failed, refunded). Sensitive mobile financial services or card credentials (such as your bKash, Nagad, Rocket or card PIN/OTP) are entered directly with the relevant licensed payment provider and are never received or stored by Ride Bangla.

6. Photos, Attachments and Prescription Images

You may upload a profile photo, or attach photos or videos to a support request using your device's standard photo/file picker. For medicine orders, you may upload a prescription image so a pharmacy partner can verify and dispense your order safely. Prescription images are sensitive health-related data: access is limited to verifying and fulfilling that specific order, and these images are retained only as long as needed for order verification, dispute resolution and legal recordkeeping, after which they are deleted or securely archived.

7. Messages, Ratings and Support Communication

When a rider is assigned to your order, an in-app chat between you and the rider is enabled so you can coordinate the delivery or trip. We also collect support messages, ratings, feedback, and any reports you submit about another user (including blocked-user records), so we can review conduct issues and keep the platform safe.

Support inside the app is handled by a rules-based automated assistant, not a generative AI model, and is labelled "Automated Support" accordingly.

8. Notifications and Device Information

To send you order updates and account notifications, we store a push-notification token tied to your device. We also collect basic app and device diagnostics (device model, OS version, app version) and crash reports through Firebase Crashlytics, so we can find and fix bugs.

9. Website Technical Information

When you visit our website, we may also collect basic technical information such as IP address, device type, browser type, pages visited, referring pages, approximate location, date and time of visit, cookies and similar usage data.

10. How We Use Information

We use the information above to create and manage your account, process and dispatch your orders, calculate fares and delivery fees, process payments, enable customer–rider communication, send order and account notifications, respond to support requests, improve our services, prevent fraud and misuse, maintain security, and comply with applicable legal obligations.

11. What We Share, and With Whom

Order-relevant details (your name, phone number, pickup/drop address and order contents) are shared with the rider or partner fulfilling that specific order. We do not sell your personal information. We share information with the service providers below only as needed to operate Ride Bangla, and with authorities where required by law.

12. Third-Party Service Providers

Ride Bangla uses the following categories of third-party processors, limited to the purpose noted:

• Firebase / Google Cloud — account authentication, database, cloud functions, storage, push notifications and crash reporting.
• Expo Push Service — delivering order and account push notifications to your device.
• Google Maps and Mapbox — maps, address search, distance and route calculation.
• Google Sign-In and Facebook Sign-In — optional social login.
• Enabled payment providers — (such as bKash, Nagad, Rocket, SSLCommerz or card gateways, whichever are actually active on the released app) — processing your chosen payment method.

We only list a provider here, and in the app's Play Console Data Safety declaration, once it is actually active in the released app. The Ride Bangla apps do not currently include an advertising SDK or collect an Advertising ID.

13. Data Collection Summary

Account, order and payment-status information is required to use Ride Bangla's core services and cannot be turned off while you use them. Location access, notification permission, and photo/file uploads are requested only when needed for a specific feature (booking, tracking, chat attachments, prescription upload) and can be declined, though doing so may limit that specific feature.

14. Cookies

Our website may use cookies and similar technologies to keep the website working, remember preferences, improve performance and measure website traffic. You can control or delete cookies through your browser settings.

15. Analytics

We may use analytics tools, on the website and in the apps, to understand how visitors and users interact with our services. Analytics information helps us improve content, performance and user experience, and is used in aggregated form where possible.

16. Data Storage, Security and International Processing

We take reasonable technical and organizational steps — including role-based access control and encrypted transport — to protect personal information from unauthorized access, misuse, loss or alteration. However, no internet-based service can be guaranteed to be completely secure. Some of our technology providers (for example Firebase/Google Cloud) may store or process data outside Bangladesh; when this happens, we use trusted providers and reasonable safeguards appropriate for the information involved.

17. Data Retention

We keep personal and order information only as long as necessary for providing the service, support, dispute resolution, security, legal/tax compliance or service improvement. Prescription images and payment logs are retained only for the periods described in sections 6 and 5 above. When information is no longer needed, we delete, anonymize or securely archive it, subject to any longer retention required by law.

18. Children's Privacy

Ride Bangla's apps are intended for adult users (18+) and are not directed at children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has submitted personal information to us, please contact us so we can review and delete it where appropriate.

19. Your Rights

Subject to applicable law, you may request access, correction, deletion or restriction of your personal information, and you may withdraw consent where processing is based on consent.